Shipping policy
Thank you for shopping with Veropets. We are committed to delivering quality products for your pets as efficiently as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1 to 3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may be extended slightly. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates & Delivery Estimates
United States
Estimated delivery time: 5 to 10 business days
International Orders
Shipping rates are calculated at checkout based on your location.
Estimated delivery time: 7 to 12 business days
Please note that delivery times are estimates and may vary due to customs processing, local postal services, weather conditions, or other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take up to 48 hours to appear after shipment.
Customs, Duties & Taxes
International customers may be responsible for customs duties, import taxes, or other fees imposed by their country's customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Veropets is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping details, please contact us as soon as possible.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact our support team. We will work with the shipping carrier to investigate the issue and assist you in finding a resolution.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: [Insert Your Customer Support Email]
We appreciate your patience and thank you for choosing Veropets.